Q Step two is to identify a problem or issue that is impacting performance in the organization. With your knowledge of the client you have identified and the learning you have acquired to this point, identify a management problem you will investigate and for which you will provide recommended solutions. If you are working with a supervisor or manager, you may want to consult with them to complete this step. Read the material at the sites listed in the Week 1 Lessons folder (look for the Lessons tab on the l.h. side in this classroom) to help guide you in identifying a management problem in your work environment. Complete a 2-4 page paper discussing the client and the management problem you will explore during this course. This course is designed to provide hands-on experience that utilizes the learning from previous courses. With your knowledge of the client you have identified and the learning you have acquired to this point, identify a management problem you will investigate and for which you will provide recommended solutions. If you are working with a supervisor or manager, you may want to consult with them to complete this step. Some questions you can explore to help you are: • What are the goals of the company/division/work group? • In considering the goals, where does progress halt? • Is there data to substantiate this or is it a perception of the manager? • Who is involved…the manager, the employees, stakeholders? • How long has this problem existed? • What and how are expectations and requirements communicated? • When expectations or key deadlines are missed, what happens? • What factors contribute to the problem (politics, structure, decision-making factors)?j • Are technical skills or training contributing to the problem? • Are there ethical issues relating to the problem? • If so, how have those issues been handled to date? These questions do not all need to be answered nor is this list all inclusive; they are provided to help you get started and inspire your own questions to explore while completing this assignment.
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